FAQ / Patient Portal

First visit, what to expect, how to communicate with our office

What to expect for your initial consultation

Your first appointment with us is our opportunity to learn about your health history, address your current health concerns, and tailor a treatment plan to meet your needs. This visit will be approximately one hour.
We ask that you complete your new patient paperwork before the appointment. This will ensure you have your full scheduled appointment time with the Doctor.
It is helpful to bring an accurate list of any prescriptions or other supplements that you are currently taking.


Our clinic is in network with several insurance companies, and we can bill insurance for patients with confirmed In-Network coverage. We do not bill Medicare, Medicare supplemental plans, Medicaid or Oregon Health Plan. If you have an insurance that is considered Out-of-Network, we offer a discount on the cost of your appointment. You would pay the discounted rate at the time of your visit and then you are welcome to submit an itemized receipt to your insurance company for possible reimbursement. Our new patient coordinator can explain your billing and cost options to you.
If you have questions about your coverage, please contact your insurance provider as well.

Patient Portal / Communications

When you call to schedule your new patient appointment, we will help you register with our online patient portal.
Once you have received a link from our clinic, please register within 48 hours. Patients find that registration is easiest to complete on a computer and not a mobile device.
Once you are registered, please let us know and we will promptly send your new patient paperwork to your account.
Our new patient coordinator would be happy to answer any other questions you have and can be reached at: 503.505.9806, ext. 2.

Email:  Officeadmin@lakeoswegohealth.com.

Portal Communication once you are an established patient

(common phone calls and questions)

If we have prescribed a medication and you simply need a refill, please call your
pharmacy and they will contact us directly.
If you need a new prescription filled or you would like us to take over an existing
prescription, please send a portal message with details on the prescription.
-What is the medication? Name and current dose?
-Have you discussed this with your provider in your last visit?
-Confirm your preferred pharmacy.
It is recommended that you schedule a visit, send us this information, and we will promptly let you know if you do not need an office visit.

If you need to clarify an item on your treatment plan:

If something is not clear, please portal the clinic with your question. This is the best way to communicate accurate information.
Our clinic receives many portal messages per day, please allow up to 48 hours for a response.
It is best to only call or send portal messages once and allow our staff the time to collect the correct information and get back to you. When we receive multiple calls or messages regarding the same question it can slow the process down.

We understand that it can be a stressful time with the shortage of healthcare workers and delayed appointments. We are doing our very best to ensure excellent care, compassion and clear communication. Thank you in advance for your understanding.

What is Naturopathic Medicine?

What is Naturopathic Medicine?

Naturopathic medicine combines safe and effective traditional therapies with the most current advances in modern medicine. Naturopathic Physicians utilize the same diagnostic tools, physical exams, lab work, and imaging techniques as conventional physicians. They can serve as your primary care doctor or as a consultant when needed. NDs are licensed primary care physicians that attend four years of medical school before sitting for naturopathic medical boards.

The doctors at Lake Oswego Health Center have also completed a residency program which adds significant clinical experience and expertise.

The philosophy of Naturopathic Medicine is to consider each person and their health status on an individual basis.  Learn how to take charge of your health. For more information on naturopathic training, licensing, and political advances, please visit: http://www.naturopathic.org and http://www.oanp.org

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